Los Angeles International Airport
- Location: Los Angeles, CA
- Services Provided: Self Parking, Valet, Shuttles
The Challenge
Previously, they were struggling to keep operating cost down, along with poor customer experience and dissatisfaction among tenants and client.
Our Solution
We conducted a full operational audit to identify inefficiencies and reduce unnecessary costs without compromising service. We implemented a demand-driven pricing model to increase revenue while remaining competitive. To improve the customer experience, we upgraded frontline staff training, introduced responsive customer service protocols, and established performance metrics tied to client and tenant satisfaction. Through better oversight, stronger vendor relationships, and enhanced communication with all stakeholders, we were able to reduce costs, improve service, and restore confidence in the operation.
The Results
- 20% reduction in operating expenses
- Significant improvement in service quality and satisfaction for both parkers and building tenaants.
VPNE transformed our operation into a high-performing asset. Their hands-on approach and creative solutions delivered real results.